Privacy Policy

Last updated: 20 October 2026

Text121Chat Ltd (“Text121Chat”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, apply to work with us, provide services as an independent contractor, become a client, or otherwise interact with Text121Chat.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Text121Chat Limited
Company Number: 04787246
5 Cheapside Court
Sunninghill Road
Ascot
England
SL5 7RF

Email: text121chat@msn.com

Information We May Collect

The personal information we collect depends on how you interact with us.

Website Visitors

When you visit our website, we may collect limited technical information including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website usage and security information

We may also use cookies and similar technologies as explained below.

Applicants

If you apply to work with Text121Chat as an independent chat operator, we may collect:

  • Full name
  • Email address
  • Postal address
  • Telephone number
  • Country of residence
  • Gender
  • Information about your experience and suitability for the role
  • Information confirming that you have suitable computer equipment
  • Your responses to application questions
  • Application date and submission information

Gender information may be used where relevant to the allocation of particular services or work opportunities.

Identity Verification

To protect our business, operators, clients and platforms against fraudulent or unauthorised accounts, applicants may be required to provide:

  • A valid passport or driving licence
  • Proof of address
  • A verification video showing the applicant with their original identification
  • Confirmation of name and date of birth
  • Other information reasonably required to verify identity and eligibility

Identification must belong to the individual making the application.

We use this information for identity, age, eligibility, security and fraud-prevention purposes.

Providing false, stolen, borrowed, purchased or otherwise unauthorised identification may result in rejection or termination of an application or contractor account and may be reported to the appropriate authorities where necessary or legally required.

Contractors

If you become an independent contractor with Text121Chat, we may additionally process information including:

  • Contractor account details
  • Training and onboarding records
  • Platform activity
  • Message and performance records
  • Payment and invoice information
  • Payment details
  • Tax or regulatory information where required
  • Communications with our management and support teams
  • Compliance and disciplinary records
  • Records relating to the contractor agreement
  • Electronic acceptance of agreements and policies

Clients and Business Contacts

Where you contact us regarding our services, we may collect:

  • Your name
  • Business or company name
  • Email address
  • Telephone number
  • Job title
  • Details of your enquiry
  • Correspondence between you and Text121Chat
  • Contract, billing and account information where applicable

How We Use Your Information

We may use your personal information to:

  • Process and assess applications
  • Verify an applicant’s identity and age
  • Prevent duplicate, fraudulent or unauthorised applications
  • Determine suitability for available services
  • Communicate with applicants
  • Carry out onboarding and training
  • Manage contractor accounts
  • Provide and administer our services
  • Calculate payments and prepare invoices
  • Maintain business and accounting records
  • Provide operator and client support
  • Investigate suspected breaches of our rules or agreements
  • Prevent fraud, misuse and unauthorised access
  • Protect our business, clients, contractors and systems
  • Respond to enquiries
  • Maintain and improve our website and services
  • Comply with our legal and regulatory obligations
  • Establish, exercise or defend legal claims

We do not sell personal information to third parties.

We do not use applicant information for unrelated marketing purposes without an appropriate lawful basis or consent where consent is required.

Our Lawful Bases for Processing

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on:

Steps Before Entering Into a Contract

We process application information where necessary to consider your application and take steps at your request before entering into an independent contractor agreement.

Performance of a Contract

Where you become an independent contractor or client, we process information necessary to administer and perform our agreement with you.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including:

  • Operating and managing our business
  • Assessing applications
  • Allocating appropriate services
  • Maintaining quality and compliance standards
  • Protecting our systems
  • Preventing fraud and duplicate applications
  • Maintaining accurate business records
  • Protecting our clients, operators and commercial interests

Where we rely on legitimate interests, we consider the impact on your privacy and rights.

Legal Obligation

We may process or retain information where required to comply with applicable law, taxation, accounting, regulatory requirements or legally valid requests.

Consent

Where we rely on your consent for a particular purpose, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing carried out lawfully before consent was withdrawn.

Application Eligibility and Automated Form Rules

Our online application form contains certain eligibility requirements.

For example, applicants are required to have access to a suitable laptop or desktop computer. If an applicant confirms that they do not have access to the required equipment, the online form may prevent them from continuing with the application.

This is based on a stated requirement of the role.

Other decisions regarding the suitability or outcome of an application are not intended to be made solely by automated processing and are reviewed by our team.

Identity Documents and Verification Videos

Identity documents and verification videos contain important personal information and are stored securely.

Access is limited to authorised individuals who require the information for identity verification, application processing, security, fraud prevention, compliance or the administration of our contractor relationship.

Identity verification materials may be retained as part of our applicant or contractor records where reasonably necessary for legitimate business, security, fraud-prevention, contractual, compliance or legal purposes.

We periodically review the information we retain and do not intend to keep personal information for longer than reasonably necessary for the purposes for which it is held.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period will depend on the type of information, the reason it is held, whether an individual becomes an independent contractor, and whether the information may reasonably be required for business, contractual, accounting, taxation, fraud-prevention, compliance or legal purposes.

We may retain:

  • Application and identity verification records
  • Contractor records
  • Records showing acceptance of agreements and policies
  • Training and onboarding records
  • Payment and invoice information
  • Compliance and security records
  • Business correspondence
  • Website and security information

Records may be retained for longer where reasonably necessary to investigate suspected fraud, misuse, a dispute, legal proceedings or to establish, exercise or defend legal claims.

Where information is no longer reasonably required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

Who May Have Access to Your Information

Access to personal information is limited to people who reasonably require it.

This may include:

  • Text121Chat management
  • Authorised administrative and support personnel
  • Our website and hosting providers
  • Form-processing providers
  • Email providers
  • Cloud storage and spreadsheet providers
  • IT and security providers
  • Accounting or professional advisers
  • Platform or service providers where necessary for onboarding or service delivery
  • Government, regulatory or law-enforcement authorities where disclosure is legally required or justified

Service providers acting on our behalf are expected to process personal information only for authorised purposes and to protect it appropriately.

We do not provide applicant information to third parties for their own marketing purposes.

International Processing and Transfers

Text121Chat operates internationally, and some of our management, contractors, clients and technology providers may be located outside the United Kingdom.

As a result, personal information may sometimes be accessed from or processed in countries outside the UK.

Where UK data protection rules relating to international transfers apply, we take appropriate steps to protect personal information.

These may include using countries recognised by the UK as providing an adequate level of data protection or putting appropriate contractual safeguards in place.

How We Protect Personal Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Unlawful disclosure
  • Misuse
  • Alteration
  • Destruction

Measures may include restricted access, password-protected systems, controlled user permissions, security monitoring and limiting access to individuals who require the information for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Applications and Uploaded Documents

Information submitted through our online application form may be stored within our website systems and transferred to authorised cloud-based systems used to administer applications.

Applicants should only upload documents requested as part of the application process.

Applicants should not provide additional sensitive information that has not been requested.

If you believe you have uploaded information in error, please contact us as soon as possible.

Special Category Information

We do not routinely request special category personal information unless it is necessary and there is an appropriate lawful basis and additional condition for processing it.

Please avoid including unnecessary information concerning matters such as health, religion, political opinions, trade-union membership, sexual orientation or other highly sensitive personal matters within free-text application fields.

Where such information is provided voluntarily or becomes necessary for a legitimate purpose, it will only be processed where permitted by law.

Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device which may be used to:

  • Keep the website functioning correctly
  • Maintain security
  • Remember preferences
  • Understand how visitors use the website
  • Improve website performance

Cookies that are strictly necessary for the operation and security of the website may be used without consent where permitted by law.

Where consent is required for optional cookies, such cookies should only be used after you have been given an appropriate opportunity to make your choice.

You can also control or delete cookies through your browser settings.

Third-Party Websites

Our website may contain links to websites operated by third parties.

If you follow a link to another website, that website will have its own privacy practices and policies.

Text121Chat is not responsible for the privacy practices of independent third-party websites.

We recommend that you read the relevant privacy information before submitting personal information to another organisation.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask whether we process personal information about you
  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to erase personal information in certain circumstances
  • Ask us to restrict processing in certain circumstances
  • Object to certain processing
  • Request transfer of certain information where the right to data portability applies
  • Withdraw consent where we rely on consent
  • Raise concerns about how we use your information
  • Complain to the Information Commissioner’s Office

These rights are subject to the requirements and exemptions contained in data protection law and may not apply in every circumstance.

Subject Access Requests

You have the right to request access to personal information that we hold about you.

A Subject Access Request may be made verbally or in writing, although making your request in writing can help us understand and respond to it accurately.

We may ask you to provide reasonable evidence of your identity before releasing personal information.

In most circumstances, there is no charge for making a Subject Access Request.

We aim to respond without undue delay and normally within one month, subject to the circumstances and any lawful extension permitted under data protection law.

Accuracy of Your Information

Please ensure that the information you provide to us is accurate and up to date.

If your information changes, please contact us where the change is relevant to an ongoing application, contractor relationship, client account or other interaction with Text121Chat.

You may request correction of inaccurate information at any time.

Fraud and Security

We take fraudulent applications, false identification, account sharing and unauthorised platform access seriously.

Where we reasonably suspect fraudulent, unlawful or malicious activity, we may retain and use relevant information where necessary to:

  • Investigate the matter
  • Prevent further misuse
  • Protect our business and other individuals
  • Establish or defend legal rights
  • Report suspected criminal or unlawful activity to relevant authorities where appropriate

Any processing will be limited to what is reasonably necessary and lawful in the circumstances.

Children’s Information

Text121Chat does not accept applications from individuals under 18 years of age.

Our independent contractor opportunities are intended only for adults.

If we become aware that information has been submitted by a person under the age of 18 in connection with an application, we may delete the information and terminate the application.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

Any updated policy will be published on this page with a revised “Last updated” date.

Where a change materially affects the way we use personal information, we will take reasonable steps to provide appropriate notice where required.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:

Text121Chat Limited
5 Cheapside Court
Sunninghill Road
Ascot
England
SL5 7RF

Email: text121chat@msn.com

If you remain concerned about the way your information has been handled, you also have the right to raise a complaint with the Information Commissioner’s Office (ICO).

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